Need help ?

You'll find answers below to all your questions about the Orange Money Europe service :

First steps

Card / Account top-up

Money transfer

Mobile credit

Account

Other

How to contact us ?

Still looking for an answer to your question?

Use the mobile application to contact us

If you're an Orange Money Europe customer, please contact us via the Orange Money Europe application: go to the menu 'More' / 'Help' / 'Message Center'.

If you are not yet an Orange Money Europe customer, you can contact us using our online contact form.

In France, you can also contact us by phone on 0800 01 33 33 (opening hours Monday to Saturday, 8am to 10pm; free service and call).

(1) The Orange Money Europe application is only available on devices with Android versions 7 and above or iOS versions 13 and above (list subject to change). Access to the Orange Money Europe service features requires a subscription in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Belgium, Italy, Germany, Spain, the Netherlands, Luxembourg, Portugal, or Ireland.

(2) Operators in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Belgium, Italy, Germany, Spain, the Netherlands, Luxembourg, Portugal or Ireland.

First steps

Orange Money Europe is a money transfer, mobile credit and prepaid top-up service. With Orange Money Europe you can:
  • Top up your account.
  • Use your mobile phone to send money to friends and family in over 30 countries (Mali, Côte d'Ivoire, Guinea, Cameroon, Senegal, Burkina Faso, Madagascar, Congo-Brazzaville, Congo-Kinshasa, etc.).
  • Buy mobile credit for your friends and family, in Europe or internationally. We support over 100 operators (Orange, Airtel, MTN, Moov Africa, Tigo, etc.) in over 30 countries.
  • Purchase Mobicarte top-ups for topping up a prepaid Orange SIM card.
The Orange Money Europe service is reserved for users who:
  • Are adults and at least eighteen (18) years old.
  • Are residents in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Spain, Italy, the Netherlands, Germany, Belgium, Luxembourg, Portugal or Ireland.
  • Have a mobile phone plan with an operator established in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Spain, Italy, the Netherlands, Germany, Belgium, Luxembourg, Portugal or Ireland.
  • Own or use a mobile line for personal use with a postpaid, capped, or prepaid plan valid in the countries listed above, and that is compatible with the Orange Money Europe service.
There are two ways to sign up for Orange Money Europe:
  1. The quickest and easiest way to sign up is by using a compatible Android or iOS phone: download the mobile application (the Orange Money Europe application on Google Play Store and App Store) and follow the instructions to sign up.
  2. Alternatively, visit any of our Orange Money Europe authorized stores (France only) and bring with you your mobile phone (regardless of your mobile operator) and valid proof of identity. An advisor can then create your account.
To sign up, you'll need valid proof of identity (one document is enough):
  • European identity card
  • Passport (all countries)
  • European driving license (small format)
  • European residence permit
It's free to top up your Orange Money Europe account using the mobile application. However, fees apply if you top up your account in-store in France. The rates for money transfers (with a few rare exceptions) are:
  • €1.99 for transfers up to €100.
  • €2.99 for transfers over €100.
For more details and to estimate costs per country, please visit the 'Pricing' section of our website or application (go to the menu 'More'). Reminder: withdrawal fees may apply in the recipient's country. There are no transfer fees for intra-European transfers between Orange Money Europe accounts.
Go to the 'Find stores' section of the website or mobile application to find all our Orange Money Europe authorized stores in France. We don't currently have any stores in the other European countries.
Yes. You can sign up regardless of your mobile operator if the operator is based in one of our available European countries*. For France**, the service is also available on Reunion Island, in Mayotte, Guadeloupe, Martinique, and French Guiana.
* France, Spain, Italy, the Netherlands, Germany, Belgium, Luxembourg, Portugal or Ireland. **Excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands.
When you sign up via the mobile application, there are two possible scenarios:
  • Instant verification: your account is immediately active. You can now top up your account and make transfers.
  • Verification in progress: in some cases, our services will need to run additional checks. Once the checks are successfully completed, we'll notify you confirming the activation of the account. This may take up to 48 hours.
If our additional checks fail (because of, for example, a cropped ID photo or a screenshot), your account will not be activated, and we'll notify you directly. If you sign up in-store in France, the account verification is instant.
This service is available only in Orange Money Europe authorized stores in France. You can find our stores here: https://boutique.orangemoney.fr/
Yes. If you are signing up using the mobile application and get stuck, visit any of our Orange Money Europe authorized stores to get help from our advisors (this service is only available to customers who live in France).
You can use any phone brand. We currently support the following operating systems:
  • Android version 7.x or higher
  • iOS version 13.x or higher
The Orange Money Europe mobile application facilitates money transfers and allows you to:
  • Top up your account using the mobile application and a card.
  • Top up your account with cash in-store in France.
  • Send money securely and instantly to your friends and family (no middlemen).
  • Buy mobile credit for your friends and family (in Europe or internationally).
  • Generate transaction receipts.
  • View your transaction history.
  • Find Orange Money Europe stores in France.

Card / Account top-up

If you see an amount debited on your bank statement or application, but the money has not arrived on your Orange Money Europe account, don't worry: the payment has been refused by your bank, but may appear in your banking history by mistake. It's often indicated on the statement that the bank has not actually debited the money (e.g. 'transaction pending', 'pending', 'processing in progress', 'amount reserved'...). Your bank will correct this inconsistency within a few days (between 2-10 days depending on the bank). In the following 10 days, the transaction will appear as either cancelled or refunded. If your bank has not resolved the issue by then, please contact us via the secure Message Center in your mobile application (go to the menu 'More' / 'Help') and attach your official monthly bank statement in PDF format.
When you top up your Orange Money Europe account using a card, you'll see 'Orange Money' on your bank statement or application. If you notice one or more transaction descriptions on your bank statement or application that contain a word 'W-HA', 'BOULOGNE-BILLANCOURT' or 'PUTEAUX' (e.g.: 'CB W-HA OMF ME'), don't worry: these also refer to your Orange Money Europe account top-ups using your card. We are working to improve the way this description is displayed so that 'Orange Money' appears clearly and systematically on your statements, thus helping to avoid confusion. Thank you for your understanding.
Using the mobile application:
  • You can top up your account with your card (24/7) for free.
In a store (only available in France):
  • Visit any of our Orange Money Europe authorized stores and bring with you your mobile phone and valid proof of identity.
  • An advisor will help you top up your Orange Money Europe account with the desired amount in cash or by card (fees vary depending on the amount).
Your card must be a bank card, VISA, Mastercard, or Maestro. It must be valid and issued by a bank operating in one of the European countries where the Orange Money Europe service is available. To use your card with our mobile application, the card must support 3D Secure authentication, and online payments. To avoid having your payment declined by your bank, you should contact your bank to verify that your card is 3D Secure compliant and that online payments have been enabled. If your card is new, we recommend that you activate your card (e.g.: by making a payment in a shop or a cash withdrawal at an ATM). Our service only accepts cards that are in your name (account holder). If your name is not on the card, enter the name linked to your Orange Money Europe account.
3D Secure is the standard for online payments in Europe. When you use our mobile application and your card to top up your account, Orange Money Europe requests a 3D Secure payment from your bank. In general, payments must be confirmed via your mobile banking application or using a physical security key provided by your bank (e.g. Maestro in Belgium) or any other means defined by your bank. If your bank or your card does not accept 3D Secure payments, you won't be able to pay. Use another card or visit any Orange Money Europe authorized store (only available in France).
You can top up your account online 24/7. It's simple, fast, secure, and free when you use the mobile application:
  • Start by tapping on 'Top up', and then enter the amount.
  • Choose payment by card, and enter your card details (you can save the details so that you don't have to enter them each time you top up). You must be the cardholder.
  • Confirm the transaction via your bank's mobile application.
  • Go back to the Orange Money Europe application. Your balance will be updated automatically.
When you are topping up your account using a card, and you reach the end of the process, you'll be asked if you want to save the card details. You only need to save your card once. Orange Money Europe will never charge your card without your authorization. Please note this card must be in your name (Orange Money Europe account holder). If your name is not on the card, enter the name linked to your Orange Money Europe account. If you fail to comply with this requirement, your card may be deemed to be invalid by our compliance department. You can save up to three cards. You can delete your saved cards (e.g., if your card has expired) from the mobile application: go to the menu 'More' / 'Your account' / 'Your cards', then tap on the small cross at the top right of the card you wish to delete.
There are several reasons why you may not be able to top up your Orange Money Europe account or add a card. Please check the following:
  • The card must be in the name of the account holder.
  • All new cards issued by your bank must first be activated (e.g.: by making a payment in a shop or a cash withdrawal at an ATM).
  • Check with your bank to make sure your card is 3D Secure compliant and that online payments have been enabled.
  • Your card must not have been used or saved on another Orange Money Europe account.
  • Please wait a few days if you've reached the limit on the number of cards you can use in a given period of time, or try to pay with a card you've already used.
It's not mandatory to save a card in the mobile application. You can use your card to top up your account directly. You will then have an option to save the card if you wish. Orange Money Europe will never charge your card without your authorization. Saving your card in the mobile application is a very convenient way to top up your account anytime—without having to enter your card details each time you top up, and without physically visiting a store. If you only want to use cash, you will need to visit an Orange Money Europe authorized store (only available in France).
In the application, go to the menu 'More' / 'Your account' / 'Your cards'. Then tap on the small cross at the top right of the card you wish to delete. You will be asked to confirm. You can save up to three cards. Remember to delete your card if it has expired.

Money transfer

First, make sure you have a compatible phone, then sign up for the service and top up your Orange Money Europe account (see 'First steps'). To send money, start by tapping on 'Send money' in the application. Then select the country you'd like to send money to, the delivery method, the amount you'd like to send and the recipient's international mobile number. Remember to check that the recipient has an account for the chosen delivery method.
Orange Money Europe offers a competitive rate. Before confirming your transfer, you will be told how much local currency your recipient will receive based on the exchange rate for the selected destination. For transfers within the UEMOA and CEMAC zones (Mali, Senegal, Cameroon, etc.): we use the official fixed rate of EUR 1 = FCFA 655.957. For Comoros: we use the official fixed rate of EUR 1 = KMF 491.96775. For transfers to Guinea (GNF), Madagascar (MGA), Morocco (MAD), Congo-Brazzaville (XAF), Congo-Kinshasa (USD), Ghana (GHS), or any other destination with a variable exchange rate, the exchange rate is updated daily and automatically when you make a transfer. Withdrawal fees may apply in the recipient's country.
The money transfer rates (with a few rare exceptions) are:
  • €1.99 for transfers up to €100.
  • €2.99 for transfers over €100.
For more details and to estimate costs per country, please visit the 'Pricing' section of our website or application (go to the menu 'More'). Reminder: it's free to top up your Orange Money Europe account using the mobile application. However, fees apply if you top up your account in-store in France. Withdrawal fees may apply in the recipient's country. There are no transfer fees for intra-European transfers between Orange Money Europe accounts. See 'Exchange rates' above.
Please check that your recipient's phone number is compatible with money transfers from Orange Money Europe. Please also check that your Orange Money Europe account has sufficient funds and that the transfer amount respects the transfer limits and ceilings. If a temporary issue affects the service for transfers to your recipient's country, please try again later. If your recipient's number is not compatible with money transfers from Orange Money Europe, you won't be able to confirm your transfer. For some operators (such as Orange Money Madagascar or Orange Money Cameroon), the recipient may need to validate or upgrade their account (only needs to be done once, with proof of identity) in order to receive transfers from Europe. In this case, an error message will be displayed in your Orange Money Europe application to let you know.
At the end of the transfer, in the Orange Money Europe mobile application or on the website, you will see a screen confirming the success of the transaction. This transaction will also appear in your transaction history. This confirmation screen indicates that the money has been transferred to your recipient's account. Please note that the recipient may not be able to access/withdraw the money immediately (e.g. expired ID, account limit reached, account suspended, etc.).
There is no code to send to your recipient for transfers to mobile wallets, such as Orange Money, Airtel, MTN, Moov Africa, HOLO, Mon Cash, etc. The recipient immediately receives the money in their account (+ some partners may send a text message to the recipient), and they can then visit an agent to withdraw their money. There are some special conditions for an Orange Money recipient in Mali or Guinea: if the recipient has not yet validated their account with the operator, the money will be available on a subaccount for international transfers ('Réception International'). To get their money, ask your recipient to visit an Orange Money agent within 7 days and bring with them an ID card or a passport (this only needs to be done once). However, Cash Plus in Morocco is an exception: you must provide a code to your recipient so that they can withdraw the money from a Cash Plus agent. You can find the code at the end of your transfer or in your transaction history.
No. In accordance with the Terms and Conditions (article 10.7), once the transfer has been validated by the customer in the Orange Money Europe application, the transaction can no longer be canceled and refunded. All money or mobile credit transfers are final (like a bank transfer). Be vigilant with your future transfers: the transfer process includes a number of verification steps that you should pay particular attention to, especially when selecting the recipient's number. You can select the transfer recipient from your phone's contact list to avoid typos.
Your recipient can check their balance by opening their mobile application or by entering the usual USSD code. The USSD code varies according to operator and country. For example, with Orange Money Mali and Guinea, the recipient must dial #144# (if the recipient's account has not been validated, they must first validate it by showing proof of identity).
Once you've confirmed the transfer, you'll see a confirmation screen indicating that the money has been successfully sent to the recipient's account. This transaction will also appear in the transaction history of your mobile application. As the sender, you won't receive a text message, as these screens are sufficient confirmation that the transfer has been sent. Recipients who use Orange Money or another mobile money operator (Airtel/MTN/Moov Africa) will receive a text message indicating that the money has been credited to their account (this is not systematic, as text messages may depend on the operator). The easiest way for your recipient to find out if they've received the money is to check their new balance directly, or to contact the customer service team in their country.
The 'Success' screen at the end of a transfer indicates that the money is immediately available to the recipient. The transaction will also appear in the transaction history. For transfers to Orange Money Mali or Guinea, the recipient's account may not have been validated in the country yet. To get their money, ask your recipient to visit an Orange Money agent within 7 days and bring with them an ID card or a passport (this only needs to be done once). If the recipient fails to validate/register their account (e.g. no ID or an expired document), the transfer will be automatically canceled and the money will be refunded to your Orange Money Europe account after 8 days. Don't hesitate to ask the recipient to contact their local operator to resolve the situation (examples of a problem on the recipient's side: expired ID, account limit reached, account suspended, etc.).
To receive the money in cash, the recipient must go to a kiosk of the operator involved in the transfer and follow their usual procedure. For Orange Money Mali or Guinea: if this is the first time this recipient is receiving money from abroad, they will need to validate their account by presenting proof of identity (this only needs to be done once). For Cash Plus in Morocco: the recipient will need to provide the code you've given them. The code is displayed in the 'Success' screen at the end of the transfer and in the transaction history.
For transfers to Orange Money Guinea and Mali: if the recipient tells you that they haven't received/can't withdraw the money, the most common reason is that they don't have a validated account in the country. In this case, your recipient must show proof of identity to an Orange Money agent within 7 days to validate their account (this only needs to be done once). If the recipient doesn't have proof of identity to validate their account, the transfer will be automatically canceled and the money will be refunded to your account after 8 days. As a possible workaround, you could try sending the money to another acquaintance who has proof of identity. Please note that, in accordance with the Terms and Conditions (Article 10.7), once a transfer has been issued and successfully completed it cannot be canceled and refunded (like a bank transfer).
This depends on the destination country and the local partner (Orange Money, MTN, Airtel, Moov Africa, etc.). For example, depending on the partner, the services available may include:
  • Instant cash withdrawal at an agent's office
  • Payment at partner businesses (e.g.: healthcare, food, taxi, university, gas, etc.)
  • Purchase of prepaid mobile credit
  • Payment of bills (e.g.: water, electricity, gas, etc.)

Mobile credit

Mobile phone top-ups are prepaid communication credit (calls/text messages/data) that can be added to prepaid mobile phone accounts. You can send prepaid mobile credit directly to your friends and family. We support over 100 operators (Orange, Airtel, MTN, Moov Africa, Tigo, etc.) in over 30 countries (mainly in Africa). Simply enter the mobile number you want to top up, select the top-up amount and then confirm the transfer. It's instant! The recipient will be able to make phone calls, send text messages and browse the internet. They will also be able to buy phone cards, depending on what their local mobile operator offers.
Yes. You must have sufficient funds in your Orange Money Europe account to purchase a top-up. If, despite having sufficient funds and entering a compatible number, you are still unable to validate the top-up purchase, we advise you to try again within the next few hours before contacting us, as a temporary issue may be affecting the service.
Your recipient's phone number must be a prepaid mobile number and belong to one of the operators/countries available in the catalog. When you make a purchase, the system will tell you if your recipient's number is not compatible with the top-up service. If the number is compatible, you'll be able to choose the top-up amount from a list of available top-ups (the list varies depending on the recipient's operator).
The top-up amount that will be sent to the recipient's number is displayed in local currency during the transfer process.
Once you've validated the top-up, the top-up amount will be credited to the recipient's mobile account (this may take a few seconds). This transaction will also appear in your transaction history. Your recipient will receive a text message with the top-up amount in local currency: this is not systematic, as text messages may vary depending on the operator. The easiest way for your recipient to find out if they've received the mobile credit is to check their mobile credit balance directly. They can do this via the usual USSD menu (usually #123# for Orange in Africa) or they can contact the customer service team in their country.
Your recipient should check their mobile credit balance directly (e.g., via the usual USSD menu) to see if they have received the mobile credit top-up you've sent them. Alternatively, they can contact their local operator's customer services and provide them with all the information regarding this top-up. If your recipient says that they haven't received the advertised promotion/bonus: please note that promotions/bonuses are applied directly by the operator in the country. For some operators, bonus credit may be shown in a country-specific USSD submenu. Please ask the recipient to contact their operator for more information about the transaction.
Unfortunately, as mobile credit is sent instantly, you cannot cancel these transactions. That's why we remind you of the recipient's phone number throughout the purchase process, so that you can check it before confirming your purchase.
Using the mobile application, you can buy a selection of Orange France Mobicarte top-ups and pay for them directly with the balance on your Orange Money Europe account. It's simple and secure. The credit (calls/text messages/data depending on the top-up) is immediately available. The recipient receives a text message confirming the top-up. You can top up all Orange France prepaid mobile numbers. Please note that Mobicarte is available in France only.

Account

Log in to your account using the mobile application. You'll see your balance in euros at the top of the home screen.

Log in to your account using the mobile application. You'll find your transaction history at the bottom of the home screen.

You can get your transaction statements in just a few clicks directly from your application: go to the menu 'More' / 'Your account' / 'Your statements', and then simply open the statement you want.

You'll have access to your monthly statements as well as annual reports. All your transactions over the period will be listed in the documents, including account top-ups, money transfers, etc. Once opened, the file can be downloaded or shared (e.g., by email).

You can hide your transaction history by going to the menu 'More' / 'Your account' / 'Settings'. Then just select 'Hide transactions', and the history is instantly hidden: you'll no longer see it at the bottom of your application home screen (menu 'Home').

For a 'Full' account: the maximum Orange Money Europe account balance is €5,000 and top-ups are limited to €950 per transaction, per day and €2,000 per month.

For a 'Basic' account: the maximum Orange Money Europe account balance is €450 and top-ups are limited to €450 per transaction, per day and per month.

You can top up your Orange Money Europe account four times a day. The top-up limit includes the fees charged to the user.

Please see our 'Pricing information' document for more information.

You can top up your Orange Money Europe account four times a day.

When you sign up for Orange Money Europe, your account is a 'Basic' account (top-ups and transfers are limited to €450 per transaction, per day and per month). if your profil is eligible to complet account, you could be upgraded.

A 'Full' account allows you to top up/send up to €950 per transaction, per day and €2,000 per month.

Please note that your limits are reset to zero on the first day of each month.

If you need to transfer more than €450 per month, you must be eligible for the “Complete” account to benefit from higher limits (<€2000/month). We regularly check your eligibility for higher limits. Continue to make your transfers with Orange Money Europe to benefit from them. You will be notified automatically as soon as your limit increases.

Please note that your limits are reset to zero on the first day of each month.

No. You can't be overdrawn on your Orange Money Europe account.

You can change the mobile number that you've associated with your Orange Money Europe account quickly and easily using the mobile application. Regardless of your new operator, here are the two options how to change the number:

If you can still log in to the application and you still have access to your 'old' number associated with the account:
- Open the application.
- Go to the menu 'More' / 'Your account' / 'Settings'.
- Then tap on 'Change your mobile number' and follow the instructions.

If you can no longer log in to the application and no longer have access to your 'old' number associated with the account:
- Open the application and go to the login screen where the mobile number is displayed.
- Then tap on 'Change your mobile number' and follow the instructions.

The number will be changed immediately, and you will be notified of the change by text message.

Go to the menu 'More' / 'Your account' / 'Settings' / 'Update your personal data' and follow the instructions. Here you can change your address, email address, phone number and other personal information. To change your first and last name, you must contact us via the secure Message Center in the menu 'More' / 'Help' / 'Message Center' and send us supporting documents for the change you want to make.

Log in to your account using the mobile application, and go to the menu 'Your account' / 'Settings' / 'Change your PIN code'.

Please note that your PIN code is personal and must never be shared with anyone. You will be responsible for any transactions made using your account if you give your PIN code to a third party.

To protect your account, we don't allow repeating, ascending, or descending numbers (such as 1234, 4321 or 5555). Orange Money Europe will never ask you for your PIN code.

You can reset your PIN code yourself by tapping on 'Forgot your PIN?' on the login screen of your mobile application. Then follow the instructions. Your PIN code will be changed immediately.

If you've forgotten your PIN code, you can reset it yourself by tapping on 'Forgot your PIN?' on the login screen of your mobile application. Then follow the instructions. Your PIN code will be changed immediately.

If you remember your PIN code but still can't log in, please contact our customer service team.

If your account is blocked because you've forgotten your PIN code, you can reset your PIN code yourself by tapping on 'Forgot your PIN?' on the login screen of your mobile application. Then follow the instructions. Your PIN code will be changed immediately.

Otherwise, especially if your account has been suspended, please contact us via the secure Message Center in the application menu 'More' / 'Help' / 'Message Center' and select the reason 'My Orange Money Europe account is blocked or suspended'. Please check first that our compliance department has not already started a conversation with you to request supporting documentation in order to unblock or unsuspend your account.

You can withdraw money from your Orange Money Europe account in two different ways:

  • Withdraw cash at one of the stores available in France (only available to customers with an account opened in France).
  • Transfer money to your bank account (SEPA) using the mobile application (available to customers in France and other European countries). The IBAN provided must be in your name, as you must be the account holder.

You can do this using the mobile application: go to the menu 'More' / 'Withdraw money'.

Your recipients in Africa can withdraw the money immediately after your transfer has been validated.

"You can close your account yourself for free using the Orange Money Europe application (go to the menu 'More' / 'Your account' / 'Close your account').

If your balance is >€1 (there is a withdrawal fee of €1 for in-app account closures), you'll be able to recover your account balance via bank transfer.

If your account is blocked or suspended, you won't be able to close your account yourself using the mobile application. In this case, please contact us via the secure Message Center in the menu 'More' / 'Help' / 'Message Center' to chat with our services to resolve your situation or to request the closure of your account.

For more details, please refer to the Terms and Conditions."

Please contact us via the secure Message Center in the application menu 'More' / 'Help' / 'Message Center', and select the reason 'I think I am a victim of fraud'.

Other

In the mobile application, go to the menu 'More' / 'Your invites'. You can then copy your invite code or tap on 'Invite' to send the code directly to the person you want to invite (e.g. by text message/email/WhatsApp/etc.).
You can invite up to 10 people. It's a win/win for you and everyone you invite.
If you've just signed up for Orange Money Europe, it may take up to a week for the invite code to appear. Otherwise, it may be that a campaign is over, and it's not possible to invite more people.
In order to get the bonus credit, the people you have invited must enter the invite code when they sign up for the service, and they also must make their first international money transfer outside Europe. Following this transfer, your respective Orange Money Europe accounts will be credited with the advertised amount.
You can get your transaction statements in just a few clicks directly from your application:
  • Go to the menu 'More' / 'Your account' / 'Your statements'.
You can then simply open the statement you want. You'll have access to your monthly statements as well as annual reports. All your transactions over the period will be listed in the documents, including account top-ups, money transfers, etc. Once opened, the file can be downloaded or shared (e.g., by email).
Follow these easy steps to hide your transaction history:
  • Go to the menu 'More' / 'Your account' / 'Settings'.
Then just select 'Hide transactions' and the transaction history is instantly hidden: you'll no longer see it at the bottom of your application home screen (menu 'Home').
If you were unable to find the information in our FAQ or on the various pages of our Website, you can contact us via the secure Message Center in the application menu 'More' / 'Help' / 'Message Center' and select the reason 'I am looking for commercial information'. If you are not yet an Orange Money Europe customer, you can contact us using our online contact form.
If you were unable to find the information in our FAQ or on the various pages of our Website, you can contact us via the secure Message Center in the application menu 'More' / 'Help' / 'Message Center' and select the reason for your request. If you are not yet an Orange Money Europe customer, you can contact us using our online contact form. If you have a complaint, you can also write to us at the following address: W-HA, Service Client Orange Money Europe, Village de l'Arche 6, 31 Place Ronde, 92800 PUTEAUX La Défense - FRANCE
You'll find our secure Message Center in the application menu 'More' / 'Help' / 'Message Center' (at the bottom of the 'Help' screen). Here are some tips and best practices:
  • 1 request = 1 conversation. If you'd like to get back to us, just write to us in the same, ongoing conversation.
  • We don't have robots answering your questions–we have people. You will receive an email and a notification when an advisor has replied. This reply will be visible in the Message Center.
  • You can send us documents securely via the Message Center.
  • You can always find your conversations there (including archived ones).
Remember to check the 'Help' screen before contacting us. You may find an answer in our FAQ and, if an incident is affecting the service, you'll find a banner at the top of the 'Help' screen.

Download the application(1)

Open an Orange Money Europe account now. The service is compatible with all mobile phone operators.(2)

      

(1)(2) See terms and conditions in the legal notices.

Terms and Conditions
Personal data protection
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